No reaction on swim swap

Cell phone was ******. Send my daughter to Cell C shop with all the documentation, but they refuse to help her because she is not the account holder. <br> <br> So I phoned in to block the sim and do a sim swap. The lady said somebody will phone in 2 - 4 hours. <br> I asked to make sure weather this will be the same day. She just did not reply and said, it is policy. As I assumed that they will only phone me this morning (2015/07/29) I waited until 12:30. I phoned the same number again. Gave my Ref number and she said she will send it so a consultant and they will phone me within an hour, guess what...still waiting.<br> <br> My daughter (19) lives alone and work shifts from 14:00 to 23:30 at night.<br> We have no means to know if she is all right or did she got home safely, thanks to the non existing service at Cell C. <br> <br> This is the way they treat a client with 4 contracts. Pathetic!