UM
Ursula M
1 reviews | Active since Nov 2010
17 Dec 2021, 06:52
No progress
I've app**** for a new contract. According to the sales person I would get my phone today (Friday), latest Monday 20 Dec. To date I have not heard anything not even a sms staring progress on application. I've been eith cell c for many years and ahve never received such bad service. I need my phone by Monday!. You are quick to make a sale but no service after that. Do you even have stock of the phone? Why am I not being notified of the progress or when phone will be couriered.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
17 Dec 2021, 08:57Good day Ursula
Thank you for contacting us regarding your query.
We have requested our team to follow up and advise.
Do expect further communication.
^YM
Thank you for contacting us regarding your query.
We have requested our team to follow up and advise.
Do expect further communication.
^YM
Cell C's reply17 Dec 2021, 08:57
Official
Good day Ursula
Thank you for contacting us regarding your query.
We have requested our team to follow up and advise.
Do expect further communication.
^YM
Thank you for contacting us regarding your query.
We have requested our team to follow up and advise.
Do expect further communication.
^YM
UM
Ursula M's updateReviewer Update
20 Dec 2021, 09:54Thanks. Someone contacted me (name was Tikie or Kikki) and said she will speak to her supervisor to assist with early delivery of the phone. I'm still waiting on that feedback. I advised her that my last day at the adress is Tuesday 21 Dec for delivery (which is tomorrow). Please URGENTLY assist
UM
Ursula M's update20 Dec 2021, 09:54
Reviewer Update
Thanks. Someone contacted me (name was Tikie or Kikki) and said she will speak to her supervisor to assist with early delivery of the phone. I'm still waiting on that feedback. I advised her that my last day at the adress is Tuesday 21 Dec for delivery (which is tomorrow). Please URGENTLY assist
UM
Ursula M's updateReviewer Update
20 Dec 2021, 10:58I contact the call centre again as I got a sms this morning that order was approved. Now the guy states it takes another 3-7 days to be delivered. IS THERE ANYONE AT CELL C THAT KNOWS HOW TO ASSIST A CUSTOMER?
UM
Ursula M's update20 Dec 2021, 10:58
Reviewer Update
I contact the call centre again as I got a sms this morning that order was approved. Now the guy states it takes another 3-7 days to be delivered. IS THERE ANYONE AT CELL C THAT KNOWS HOW TO ASSIST A CUSTOMER?