no power in my hands

At the end of last month my debit order bounced and as Cell C so diligently did, the contacted me regarding the outstanding balance. I arranged that the debit order would go off on the 13 February (tomorrow). I then kept receiving sms's from Cell C threating to suspend my account. I then contacted them to discuss this and was told not to worry. They have captured my debit order and all is fine. TODAY MY ACCOUNT WAS SUSPENDED. when I enquire I simply get shrugged shoulders and blame on the system.i was promptly told due to my previous late payment they cannot reconnect my line.i wont deny its not my first bounced debit order but I have ALWAYS made right with Cell C and paid my account and this is how I get treated. Cell C are not willing to give even a little consideration to customers.stop promising things you cant keep.i could have made an alternate plan than to have my line cut but was given no warning and simply told not to worry. DISGUSTING SERVICE right from call centre to managers who I never get put through to even when I have asked time and time again. pathetic service really.perhaps a new system is needed and maybe a lesson in honesty.