JG
James G
1 reviews | Active since Mar 2023
08 Aug 2024, 02:04
No/ poor Cell
No/ poor Cell.C network Coverage in Jansenville as from 5th August. I did contact the Call Centre 084135 at 01h17 on 2024 08 08. The Consultant did not Identify herself or even asked for my name or cellphone number to assist me properly. She ended the call and don't allowed me to rate her services. Cell C can listen to the call because all calls are recorded. I mentioned to her that I will sent an email to Cell C to cancell all my contracts with them. My contact details *** Email:***
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Cell C's replyOfficial
08 Aug 2024, 08:33Dear James Goldie,
Thank you for contacting us.
We’re sorry to hear about the poor network coverage you’ve been experiencing in Jansenville and the unsatisfactory service you received when you contacted our call center. This is not the level of service we strive to provide, and we apologize for the frustration this has caused. We take your feedback seriously and will investigate the call you referenced to ensure that appropriate action is taken.
We have escalated your network issue to our support team and will assist you further in addressing the concerns with your contracts.
Regards
Cell C | MM
Thank you for contacting us.
We’re sorry to hear about the poor network coverage you’ve been experiencing in Jansenville and the unsatisfactory service you received when you contacted our call center. This is not the level of service we strive to provide, and we apologize for the frustration this has caused. We take your feedback seriously and will investigate the call you referenced to ensure that appropriate action is taken.
We have escalated your network issue to our support team and will assist you further in addressing the concerns with your contracts.
Regards
Cell C | MM
Best regards,
Cell C's reply08 Aug 2024, 08:33
Official
Dear James Goldie,
Thank you for contacting us.
We’re sorry to hear about the poor network coverage you’ve been experiencing in Jansenville and the unsatisfactory service you received when you contacted our call center. This is not the level of service we strive to provide, and we apologize for the frustration this has caused. We take your feedback seriously and will investigate the call you referenced to ensure that appropriate action is taken.
We have escalated your network issue to our support team and will assist you further in addressing the concerns with your contracts.
Regards
Cell C | MM
Thank you for contacting us.
We’re sorry to hear about the poor network coverage you’ve been experiencing in Jansenville and the unsatisfactory service you received when you contacted our call center. This is not the level of service we strive to provide, and we apologize for the frustration this has caused. We take your feedback seriously and will investigate the call you referenced to ensure that appropriate action is taken.
We have escalated your network issue to our support team and will assist you further in addressing the concerns with your contracts.
Regards
Cell C | MM
Best regards,