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annatjie G

1 reviews | Active since May 2012

01 Jul 2015, 16:12

no phone, sim, data - still have to pay

My last written complaint was send to Hello Peter on 05 May 2015. I only received phone calls, but nothing.<br> Today I saw a mail that was lying in my Junk Box from 11 June 2015, stating I need to pay R105, 52 to cancell my contract - SD348276 - option 1 or return phone to fix.... Hello, I do not have a phone or data or a sim card, because I have already gave it back when I received my first cancellation number - *** from Chantelle.I cancelled my debit order at the bank, now what does CELL C do, they debit different amount, between R400 and R700, can you believe it. I need to close my bank account, so that they can not take any more money from my account!!!!! I went back to Cell C in Paarl, Grant tried to assist me, Janine the manager off again!!! They could not assist me with the option to pay to get rid of Cell C. I got them to contact regional manager, Stefan - who will try to assist me????? Lets see other wise I will supply everybody with his number!!<br>

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Replies (1)
Cell C
Cell C's reply01 Jul 2015, 16:26
Official
Hello la grange,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN