1 reviews | Active since Jul 2010
No phone, no happiness
I decided to take Cell C up on there offer and have them buy me out of my existing contract with a competitor. This deal necessitated that I terminate my agreement with the competitor first and then supply Cell C with proof of same , if I was to take them up on there offer. When making my entail queries in this regard I to great care in finding out if Cell C would be in a position to provide me with the new contract when my old one was cancelled. I was advised that it would not be a problem. <br> <br> I completed the relevant documentation and provided them with the necessary information. I again advised that it was imperative that I be able to assume the new contract when the old one was terminated and again advised that it would not be a problem. On Friday I was informed that my contract had been approved. I immediately e-mailed and asked after my new phone and contract as my previous contract had been terminated. My e-mail was not responded too. nor the one that followed. I called and was told that they would revert but nothing. <br> <br> Finally I went to the store to be told that they have stock issues. They cannot commit to a time and Mr De Wet will not speak to me in person.
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
