No phone for 4 weeks / consultant's mistake costly

My phone is faulty and I contacted cellc direct. They told me because my phone were delivered to me it must be collected from me for repairs and if I want a replacement phone I need to travel from PE to Benoni (I must be silly to make that trip) to get a temporary replacement. I were told it will take up to 3 weeks to fix and it is currently running in the 4th week and were told I might get it next week which will take it to 5 weeks. I called them to find out what can be done for me as a customer because I will be paying for a phone I dont have and data which I cant use. At this point I got the run arrond and put through from department to department and evetually cut off which were no surprise to me. <br> My other experience which happened last year - I upgraded a data package from 20 to pay as you go to 20gig to open line, where the consultant told me in specific words \ ONLY WHEN I RECEIVE MY NEW SIM CARD I HAVE TO ACTIVATE IT FOR THE NEW CONTRACT AND CAP IT ON AN AMOUNT I WANT \". I did not receive the sim and my current contract were changed to a open line and I was billed over R2000 for out of data bundles just because the consultant gave me wrong info. Paid for their mistake. "