SN
Sibonelo N
1 reviews | Active since Jun 2012
05 Aug 2023, 11:09
No payment allocation done
My payment allocation has still not been allocated to my account and now debit orders are going through to my bank account for collection of money's already paid.I have sent proof of payment 6 times and still this issue has not been sorted out.Am definitely not renewing both my contracts.
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Cell C's replyOfficial
05 Aug 2023, 12:11Dear Sibonelo,
Thank you for contacting us.
We deeply regret the poor service you received from our team. We would appreciate the chance to assist you in resolving this issue quickly.
To do so, please email us at *** with your query and proof of payment. Please make sure to include "HP (Postpaid) Sibonelo Ndlela - Cell C number in question| Billing & Debit order query" in the subject line.
Once we receive your email, we will promptly address your concerns.
^NZ
Thank you for contacting us.
We deeply regret the poor service you received from our team. We would appreciate the chance to assist you in resolving this issue quickly.
To do so, please email us at *** with your query and proof of payment. Please make sure to include "HP (Postpaid) Sibonelo Ndlela - Cell C number in question| Billing & Debit order query" in the subject line.
Once we receive your email, we will promptly address your concerns.
^NZ
Best regards,
Cell C's reply05 Aug 2023, 12:11
Official
Dear Sibonelo,
Thank you for contacting us.
We deeply regret the poor service you received from our team. We would appreciate the chance to assist you in resolving this issue quickly.
To do so, please email us at *** with your query and proof of payment. Please make sure to include "HP (Postpaid) Sibonelo Ndlela - Cell C number in question| Billing & Debit order query" in the subject line.
Once we receive your email, we will promptly address your concerns.
^NZ
Thank you for contacting us.
We deeply regret the poor service you received from our team. We would appreciate the chance to assist you in resolving this issue quickly.
To do so, please email us at *** with your query and proof of payment. Please make sure to include "HP (Postpaid) Sibonelo Ndlela - Cell C number in question| Billing & Debit order query" in the subject line.
Once we receive your email, we will promptly address your concerns.
^NZ
Best regards,