TG
Tracy G

1 reviews | Active since May 2015

07 Oct 2020, 05:09

No original ID, No upgrade !

No ORIGINAL ID = NO new device. Good luck to anyone trying to obtain a cell phone upgrade with Cell C if you can't produce your ORIGINAL ID document / smart card. NO Compromise. In today's times !!! What an antiquated internal policy. Rather than stand in home affairs q's for 6 hours in order to replace my ID book just to get a cell phone upgrade, I'm rather applying for a new contract with a competitor - WITHOUT having to produce my ORIGINAL ID document. Protect yourselves against ***** Cell C but for existing clients why is a drivers licence together with proof of residence, bank statements and salary slips not sufficient ? Get with the times. 1000's of customers already lost due to this issue & I'm sure 1000's more hot on their heels ...

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Replies (1)
Cell C
Cell C's reply07 Oct 2020, 07:04
Official
Good day Tracy

Thank you for getting in touch.

There is a lot of ***** when it comes to upgrade and that is why we take the necessary steps to protect you as the customer as well as Cell C.

Our friendly Upgrade consultant will be in touch with you. 

^NT