No only bad service BUT DISRESPECTFUL

February this year (2015), I made a horrible mistake and took 2/ contracts with cell C. On one of the contracts I was given a phone that was incorrect in terms of the features stated on it. I returned the phone back to cell c still new full packaging and not used to get it exchanged for a phone that would have the feature as stated by the consultant. I explained that I don't mind taking a phone of the same value as long as it will have the features I am looking for. I was then told that I would take 5/days for cell c to assess the phone which I didn't mind. They didn't live up to the 5/days deadline they stated so I had to remind cell c about the problem. Cell c informs me that true the phone doesn't have the feature as stated but they cannot just exchange the phone for me even if I take another phone with the same value. So they informed me the only way to resolve the issue is to close the one contract and open a new with the correct phone, so they helped me close contract with the incorrect phone and open the new one. I tell the consultant that I hope I will not be billed for the contract he had just closed for the incorrect phone and he promised me that I would not be billed for