No one will assist me in cancelling my service

I have requested my C-Fibre account to be cancelled multiple times now since the middle of June 2019. I have yet to receive a reply. I am very unhappy with the service I have received.

Email sent to *** as below:

To whom it may concern:

Account Number: ########

Kindly CANCEL our C-FIBRE 10MBPS Service with EFFECTIVE from 29 JUNE 2019. Please find company letter attached.

Due to the poor service we have received from C-Fibre on numerous occasions, I would like to formally request you waive the 30 day notice period and cancel effective end of June 2019 with no payments in July as a show of good faith on your companies behalf.

Kindly confirm this to us in writing.

Please Note: We have checked our records and have paid for our equipment supp**** to us by Greencom outright [see attached].