No one was willing to help me

Absolutely terrible! Dean Peterson - the salesman at the Cell C Newton Park branch assured me that everything would be sorted, he has provided myself and colleagues extremely bad service. I have been a customer of Cell C just under 2 years and I have not missed one installment in terms of payment. I understand phones are guaranteed for a year,(some) but surely if there's a software epidemic buzzing the Huawei P8 Lite then the company should bring it to the customers attention ? I then, took out another contract because I need a phone for work, and was told that Cell C would "probably" fix it for free, I don't need to worry, so I sent it in. In the process of waiting for them to finalize the paperwork, I attempted to cancel a promotional benefit on my contract as well (R60 a month) I spoke to a consultant telephonic ally and was told that it takes a few days to process, but it will be done. I then, signed my contract for a Samsung Duos (R99 a month). This was all on top of the R300+ I already pay Cell C monthly. I now, pay close to R460 a month, because they cancelled the promotional benefit. They quoted me over R2000 to fix my phone after I was told it wouldn't cost a thing and the Samsung Duos has now given in. This is probably the worst service I have ever received and I think their Head Office should hear what is going on. Doesn't sound like they know...