1 reviews | Active since May 2013
No one sorts out issues after moving over to cellc
I have switched over from Vodacom to Cell C on Saturday 2016/02/27 with the contract buy out option. So porting was arranged for my number from Vodacom to Cell C. So after 8 or so hours my Vodacom sim stopped working and I inserted the Cell C sim. All seemed good but soon figured out that I am unable to get any calls or sms's from Vodacom numbers. I presume the issue could be with Vodacom as Cell C advised, but from Saturday evening this is still not sorted. (Unable to get reference number). Apparently someone needs to change routing tables.<br> <br> The second issue is that I went in on Sunday to pick up the buyout voucher card as requested. The said instore that they will call me within 30 min and it should be loaded. It is 2 days later and numerous calls to cell c (Kagiso / David / Customer Care) it is still not loaded. I have really been patient up until now but no one is able to help or give me answers or resolve the issues. My reference number for this issue is: ST474109. <br> <br> This has not been a good start for me at Cell C. Can someone out there please assist make sure the voucher gets loaded and that the porting is done right so that I receive calls from Vodacom numbers again??
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
