No one knows what's going on

If I could rate Cell C with 0 stars I would. My account was never debited for the months of June and July and when I received an SMS stating my account was in arrears I was puzzled. I called in on Friday 13 August and asked why this was and I was told it was an error on Cell C side as they had changed bank accounts. I was also told that I was not the only person to have had this problem. I subsequently made a payment arrangement for the month of June to be deducted on Monday 16 August and waited for this to be effected. No payment was deducted from my account. I called in again on Thursday 19 August to find out why the payment was not deducted and I was told that they are not sure. I then made another arrangement for my account to be deducted on Friday 20 August. The amount again was not deducted. I noticed on Monday 23 August that my account had been suspended as I was unable to send any whatsapp messages and when I tried to make a call is when the voice prompted message told me that my account was suspended. I called in and queried this and I was told that it was due to non payment. I then informed the person I was speaking to that I had made a payment arrangement but was told that no such arrangement had been made. I then made another arrangement for the amount to be deducted on Tuesday 24 August and to my surprise no deduction was made. When I called in again on Wednesday 25 August, I was told that Cell C has been having problems with their accounts department for the last month and that they have been asking their clients to make manual payments. At no point in all the calls that I had made so far was I told of this. I was told that If I made payment that my account will be reconnected. When I called in today, I was told that is not possible as the outstanding amounts have to be paid in full before my account can be reconnected. I am 7 months pregnant and cannot afford to be without a phone as I would need to contact someone in case of an emergency. I also have a 2 year old and would also need to be able to make contact with his creche. I cannot be without a phone. The fact that Cell C had errors is not my fault. I have made a payment and I want my account to be reconnected as was stated to me. I do not care how Cell C gets this right but I am certainly not going to be without a phone for the next 2 months. I want this sorted out immediately!!