CS
Chelle S

1 reviews | Active since May 2015

28 May 2015, 13:01

No one can help me!

Hi.<br> I am trying to cancel my phone insurance. Cell c- insurance says they dont have me on there system and passes me n to customer care. Customer care tells me that C-cover no longer exist and puts me through to their contracts department, they in turn puts me back to customer care!!! Where once again I get told that C-Cover no longer exist and that i must phone cell c insurance as all contracts have been moved to them and that they charged R35. However I pay R57 every month for the last +- 6yrs, never got told that C-cover has closed and that contracts will be changed. But worst of all is that Cell c cant find my contract and i am still paying!!!.

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Replies (1)
Cell C
Cell C's reply28 May 2015, 14:57
Official
Hello CSm1th,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN