No Notification given that contract is expiring

Hi<br> <br> My contract has matured and I have requested it to be put onto prepaid(074******7) from the first of July 2015. The consultant that I have spoken to earlier (Julia Abore) said that it could not be done as notice of 20 working days would have to be given. I explained to her that Cell C did not notify me of the contract expiring. According to the CPA Section 14 \states that a consumer agreement must not exceed 24 months unless the consumer expressly agrees to this and the supplier can prove a financial benefit for the consumer. In terms of such an agreement