MG
Mukondeleli G
1 reviews | Active since Sept 2015
01 Dec 2018, 19:46
No network on Cell C but airtime finishes
on Saturday 01 December 2018 Cell C was experiencing network problems, I had 150 rand airtime before this network issue... when the network issue was resolved I was left with less than R1. immediately after seing this I called customer service and they said i lost my airtime through internet search, which I asked how so since the network was down, she then changed the statement and said it was my apps.. this all makes no sense since the network was down and I also had +/- 200MB in my account..
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Cell C's replyOfficial
03 Dec 2018, 07:21Good morning Mukondeleli
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Cell C's reply03 Dec 2018, 07:21
Official
Good morning Mukondeleli
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN