HP
Hannelize P

1 reviews | Active since Oct 2018

25 Jan 2023, 18:50

No Network - No help from Cell C

Phoned Cell C customer care today because my Sim suddenly had no network. After giving me steps to follow to get connected I still had no network. Phoned again and was told to do a SIM Swop at a Cell C Outlet. Went to an Outlet. Did a SIM Swop. Was told to wait 4 hour before inserting new and everything should be all right. Inserted my SIM after 5 hours - STILL NO NETWORK. Phoned Cell C Customer Care again. Spoke to Dipuo, who told me that I have to wait 24 hours and if I still didn't have Network I need to go to an Outlet again. After explaining that I can not be without network for 24 hours (Need my phone to do nussiness). I wass told that her Supervisor, Elia, will phone me back. ELIAS NEVER PHONED ME BACK! Pathetic Customer services. NO HELP

0
Replies (5)
HP
Hannelize P's update26 Jan 2023, 08:04
Reviewer Update
Tried that at least 5 times. When I select Vodacom or Cell C I get the following message:
"The Network service you selected is unavailable. We recommend turning on Auto Select"
With Auto Select .... No Service.
When I place another SIM card in my phone... It works perfectly (Have network). When I place my SIM in an Samsung phone I get the message "Not registered on the network". When I place my Sim in another OPPO phone it says "No services"
Cell C
Cell C's reply26 Jan 2023, 08:25
Official
Good day  Hannelize 

We have sent you a network form , please fill it in and send to the same email address.

Regards
NH
HP
Hannelize P's update26 Jan 2023, 08:56
Reviewer Update
Form was e-mailed back.
HP
Hannelize P's update26 Jan 2023, 09:14
Reviewer Update
Yes
Cell C
Cell C's reply26 Jan 2023, 09:33
Official
Thank you, the network team will be in contact with you.

^NH