No network means no customer service

This is now my second complaint. Obviously cell c is big enough not to care about clients. It's been almost 2 months now that my network had been off. The only explanation I got was that my phone was outdated. I have 3GB of data I can't use but funny enough my roaming works, which I obviously pay extra for! So the useless cell c tells me to download a program, which is more data, and update my phone on it, again more days charges! Once I did that I had the same problem. I contacted cell c to explain this and still have had no response after 2 weeks. I went up to Joburg for work and funny enough my network was fine the whole week I was there. As soon as I got back to Cape Town it went back to the same old problems. So tell me now, how can the useless company justify making me waste more money on downloading programs and updates than I am on this contact already, just do fix something that isn't faulty???? The problem is clearly the pathetic coverage of cell c. And the biggest joke is then I get contacted that I'm eligible for an upgrade, or even better, get people to convert to this non existing network provider? What a joke. I will tell every single person how useless cell c is!!!!