BM
Busi M
1 reviews | Active since Oct 2023
24 Oct 2023, 19:38
No network
No network on their sim card for over 2 weeks now I am told put the sim on another device, same issue. Reboot same issue Now they tell me I must go and get buy a sim card so they can do a sim swap for me knowing very well shops dont just cell you a sim card without it being ricad. the nerve of them saying we know of the issue and half of our clients have the same issue, worse now they say I must go find a cell c store so they can help with the sim card haibo isibindi
You inconvenience me and expect me to keep going out of my way, I have been with cell c for years but I think its time to ditch them angeke
Helpful (0)
Replies (26)0
Replies (26)
Cell C's replyOfficial
24 Oct 2023, 19:48Dear Busi Mazibuko
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please purchase a new unregistered Cell C SIM card, send us the RICA serial number of your new SIM card, the cellphone number you need the SIM swap for as well as a number we can contact you on to assist.
Regards,
Cell C | TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please purchase a new unregistered Cell C SIM card, send us the RICA serial number of your new SIM card, the cellphone number you need the SIM swap for as well as a number we can contact you on to assist.
Regards,
Cell C | TM
Cell C's reply24 Oct 2023, 19:48
Official
Dear Busi Mazibuko
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please purchase a new unregistered Cell C SIM card, send us the RICA serial number of your new SIM card, the cellphone number you need the SIM swap for as well as a number we can contact you on to assist.
Regards,
Cell C | TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please purchase a new unregistered Cell C SIM card, send us the RICA serial number of your new SIM card, the cellphone number you need the SIM swap for as well as a number we can contact you on to assist.
Regards,
Cell C | TM
BM
Busi M's updateReviewer Update
24 Oct 2023, 19:57You clearly didnt bother to read the part where I mentioned Iwent to try and purchase the sim card but stores want the sim to be registered they will rica it. I already went to 3 shops
BM
Busi M's update24 Oct 2023, 19:57
Reviewer Update
You clearly didnt bother to read the part where I mentioned Iwent to try and purchase the sim card but stores want the sim to be registered they will rica it. I already went to 3 shops
Cell C's replyOfficial
24 Oct 2023, 20:01Please advise if you went to a Cell C store or retail stores?
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply24 Oct 2023, 20:01
Official
Please advise if you went to a Cell C store or retail stores?
Regards,
Cell C | TM
Regards,
Cell C | TM
BM
Busi M's updateReviewer Update
24 Oct 2023, 20:02When I called your customer care I was told point blank this sim is already ricad we cannot assist you, you must find a cell c store and they will help you
You guys have had network issues and you dont even inform us what is happening, we must now do sim swaps that might not even resolve our issues no
You guys have had network issues and you dont even inform us what is happening, we must now do sim swaps that might not even resolve our issues no
BM
Busi M's update24 Oct 2023, 20:02
Reviewer Update
When I called your customer care I was told point blank this sim is already ricad we cannot assist you, you must find a cell c store and they will help you
You guys have had network issues and you dont even inform us what is happening, we must now do sim swaps that might not even resolve our issues no
You guys have had network issues and you dont even inform us what is happening, we must now do sim swaps that might not even resolve our issues no
BM
Busi M's updateReviewer Update
24 Oct 2023, 20:03I am not near any cell c store and will not be for the next 2 weeks which means I will have an entire month without network why
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Busi M's update24 Oct 2023, 20:03
Reviewer Update
I am not near any cell c store and will not be for the next 2 weeks which means I will have an entire month without network why
Cell C's replyOfficial
24 Oct 2023, 20:06Which retail stores did you visit?
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply24 Oct 2023, 20:06
Official
Which retail stores did you visit?
Regards,
Cell C | TM
Regards,
Cell C | TM
BM
Busi M's updateReviewer Update
24 Oct 2023, 20:12PEP SHOPRITE ACKERMANS
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Busi M's update24 Oct 2023, 20:12
Reviewer Update
PEP SHOPRITE ACKERMANS
Cell C's replyOfficial
24 Oct 2023, 20:17Please confirm if the new sim card has been inserted in a device?
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply24 Oct 2023, 20:17
Official
Please confirm if the new sim card has been inserted in a device?
Regards,
Cell C | TM
Regards,
Cell C | TM
BM
Busi M's updateReviewer Update
24 Oct 2023, 20:31How does this help with this matter?
BM
Busi M's update24 Oct 2023, 20:31
Reviewer Update
How does this help with this matter?
Cell C's replyOfficial
24 Oct 2023, 20:31Please confirm if the new sim card has been inserted in a device?
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply24 Oct 2023, 20:31
Official
Please confirm if the new sim card has been inserted in a device?
Regards,
Cell C | TM
Regards,
Cell C | TM
BM
Busi M's updateReviewer Update
24 Oct 2023, 20:33Just to answer you no and now tell me how inserting it will assist with a sim swap or giving network back?
also I have another sim on the device and that network is perfectly connected and working so the device is not an issue.
also I have another sim on the device and that network is perfectly connected and working so the device is not an issue.
BM
Busi M's update24 Oct 2023, 20:33
Reviewer Update
Just to answer you no and now tell me how inserting it will assist with a sim swap or giving network back?
also I have another sim on the device and that network is perfectly connected and working so the device is not an issue.
also I have another sim on the device and that network is perfectly connected and working so the device is not an issue.
Cell C's replyOfficial
24 Oct 2023, 20:35Please confirm the IMEI number of the device the Cell C number impacted is inserted in.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply24 Oct 2023, 20:35
Official
Please confirm the IMEI number of the device the Cell C number impacted is inserted in.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's replyOfficial
25 Oct 2023, 07:26Dear Busi Mazibuko
Thank you for reaching out.
Please send the RICA serial number of the new card so we can check it .
Regards
Cell C | NH
Thank you for reaching out.
Please send the RICA serial number of the new card so we can check it .
Regards
Cell C | NH
Cell C's reply25 Oct 2023, 07:26
Official
Dear Busi Mazibuko
Thank you for reaching out.
Please send the RICA serial number of the new card so we can check it .
Regards
Cell C | NH
Thank you for reaching out.
Please send the RICA serial number of the new card so we can check it .
Regards
Cell C | NH
Cell C's replyOfficial
25 Oct 2023, 10:52Please receive our sincere apologies for the inconvenience you have experienced thus far.
The sim card provided is already registered, kindly purchase a new Cell C SIM card that is not RICA registered.
You can purchase it at any Cell C , Jet Stores, or Ackermans . Please specify to them that you need an unregistered sim card for the purpose of performing a sim swap.
Cell C|TD
Cell C's reply25 Oct 2023, 10:52
Official
Please receive our sincere apologies for the inconvenience you have experienced thus far.
The sim card provided is already registered, kindly purchase a new Cell C SIM card that is not RICA registered.
You can purchase it at any Cell C , Jet Stores, or Ackermans . Please specify to them that you need an unregistered sim card for the purpose of performing a sim swap.
Cell C|TD
BM
Busi M's updateReviewer Update
25 Oct 2023, 10:56but we already went through this I went to Ackerman's and PEP and they said no they rica
can you guys just contact those 2 stores in Bellville Voortrekker and inform them that I will come tomorrow to them and get this sim that I don't need to rica.
I mean i said i went i stated this yesterday and I was specific to the stores that i want to do a sim swap like this is really starting to annoy me
can you guys just contact those 2 stores in Bellville Voortrekker and inform them that I will come tomorrow to them and get this sim that I don't need to rica.
I mean i said i went i stated this yesterday and I was specific to the stores that i want to do a sim swap like this is really starting to annoy me
BM
Busi M's update25 Oct 2023, 10:56
Reviewer Update
but we already went through this I went to Ackerman's and PEP and they said no they rica
can you guys just contact those 2 stores in Bellville Voortrekker and inform them that I will come tomorrow to them and get this sim that I don't need to rica.
I mean i said i went i stated this yesterday and I was specific to the stores that i want to do a sim swap like this is really starting to annoy me
can you guys just contact those 2 stores in Bellville Voortrekker and inform them that I will come tomorrow to them and get this sim that I don't need to rica.
I mean i said i went i stated this yesterday and I was specific to the stores that i want to do a sim swap like this is really starting to annoy me
Cell C's replyOfficial
25 Oct 2023, 11:11We're sorry abou that, please note we are committed to finding a resolution to this matter.
Can you please send us the serial number of your old sim card.
Cell C|TD
Can you please send us the serial number of your old sim card.
Cell C|TD
Cell C's reply25 Oct 2023, 11:11
Official
We're sorry abou that, please note we are committed to finding a resolution to this matter.
Can you please send us the serial number of your old sim card.
Cell C|TD
Can you please send us the serial number of your old sim card.
Cell C|TD
Cell C's replyOfficial
25 Oct 2023, 11:25Are you located in Bellville ?
Cell C | NH
Cell C | NH
Cell C's reply25 Oct 2023, 11:25
Official
Are you located in Bellville ?
Cell C | NH
Cell C | NH
BM
Busi M's updateReviewer Update
25 Oct 2023, 11:34I have had that sim card for over 5 years I dont have the serial number for the old account
Yes I am
Yes I am
BM
Busi M's update25 Oct 2023, 11:34
Reviewer Update
I have had that sim card for over 5 years I dont have the serial number for the old account
Yes I am
Yes I am
Cell C's replyOfficial
25 Oct 2023, 11:57We do have a Cell C store at Tyger valley center and Parow center . You can also use the below link to locate other Cell C stores nearby.
https://www.cellc.co.za/cellc/store-locator .
Cell C | NH
https://www.cellc.co.za/cellc/store-locator .
Cell C | NH
Cell C's reply25 Oct 2023, 11:57
Official
We do have a Cell C store at Tyger valley center and Parow center . You can also use the below link to locate other Cell C stores nearby.
https://www.cellc.co.za/cellc/store-locator .
Cell C | NH
https://www.cellc.co.za/cellc/store-locator .
Cell C | NH
BM
Busi M's updateReviewer Update
25 Oct 2023, 14:58both places are far from me and i cant get to them for the next 2 weeks or more
you know what its fine ill just port to another network to keep my number and just let go of cell c its really pointless because i must now pay fees to go up and down in search of cell c for their problem no
you know what its fine ill just port to another network to keep my number and just let go of cell c its really pointless because i must now pay fees to go up and down in search of cell c for their problem no
BM
Busi M's update25 Oct 2023, 14:58
Reviewer Update
both places are far from me and i cant get to them for the next 2 weeks or more
you know what its fine ill just port to another network to keep my number and just let go of cell c its really pointless because i must now pay fees to go up and down in search of cell c for their problem no
you know what its fine ill just port to another network to keep my number and just let go of cell c its really pointless because i must now pay fees to go up and down in search of cell c for their problem no
BM
Busi M's updateReviewer Update
25 Oct 2023, 15:01seeing that i already dont have a working number with cell c do i need to inform you and wait to port or can it be done same day.
i just really want to leave this provider
i just really want to leave this provider
BM
Busi M's update25 Oct 2023, 15:01
Reviewer Update
seeing that i already dont have a working number with cell c do i need to inform you and wait to port or can it be done same day.
i just really want to leave this provider
i just really want to leave this provider
Cell C's replyOfficial
25 Oct 2023, 15:36We're sorry to hear that. Please send the number we can reach you on , we'll see if we can be able to assist with a number change regarded you pass the security verification .
Cell C | NH
Cell C | NH
Cell C's reply25 Oct 2023, 15:36
Official
We're sorry to hear that. Please send the number we can reach you on , we'll see if we can be able to assist with a number change regarded you pass the security verification .
Cell C | NH
Cell C | NH
BM
Busi M's updateReviewer Update
10 Nov 2023, 12:18Will I be assisted seeing as I have managed to get the sim but I failed th question because of when last did you recharge I am not interested in these foolish security questions
BM
Busi M's update10 Nov 2023, 12:18
Reviewer Update
Will I be assisted seeing as I have managed to get the sim but I failed th question because of when last did you recharge I am not interested in these foolish security questions
BM
Busi M's updateReviewer Update
10 Nov 2023, 14:39I did say I called and I wasn't assisted.
You guys really just do not want to assist me at all I can see it
You guys really just do not want to assist me at all I can see it
BM
Busi M's update10 Nov 2023, 14:39
Reviewer Update
I did say I called and I wasn't assisted.
You guys really just do not want to assist me at all I can see it
You guys really just do not want to assist me at all I can see it
BM
Busi M's updateReviewer Update
10 Nov 2023, 14:46just leave it its ****** uselesssssssssss
BM
Busi M's update10 Nov 2023, 14:46
Reviewer Update
just leave it its ****** uselesssssssssss
Cell C's replyOfficial
10 Nov 2023, 15:27Our team will contact you to assist.
Cell C | MP
Cell C | MP
Cell C's reply10 Nov 2023, 15:27
Official
Our team will contact you to assist.
Cell C | MP
Cell C | MP