NO NETWORK COVERAGE

Cell C is really something special. I logged a complaint with them a month ago, I want to cancel my contracts as their is no service anywhere especially at my home, and this results in dropped calls and no service 80% of the time. I am so upset and don't see why I should be paying for a service which I DO NOT GET!. They then gave me a reference no *** and said they cannot cancel it without sending a technician out. At the same time I also suggested they check my call log to see how many times my calls drop. That being said, the technicians struggled to get hold of me and then just stopped taking it further, even after I had emailed them asking them what the progress was with my complaint. I called the call centre again and then got told they will sort it out urgently. Today 2 weeks later, I call to find out whats going on and I get told they were unable to get hold of me so they closed the complaint? What type of pathetic service is this? Now they have reopened it and its like I am logging the complaint from the beginning AGAIN! I have now asked that if they send internal emails they should copy me as I get asked specific questions which I cannot answer.