1 reviews | Active since May 2020
NO NETWORK BUT AGAIN BLAMING MY SIM
On 25 December, I had no Cell C network. Then the Cell C network was on, though Vodacom was off between 26 to 31 December. Since 1 January, I have no Cell C network. I reported this on 5 January to Cell C
1. Cell C sends me an e-mail stating that they could not get hold of me telephonically - !! NO NETWORK means you cannot reach me telephonically. 2. Then, after long telephone conversation where I had to repeat what I already reported, I was told I will recieve feedback - I did not receive feedback and had to e-mail them for feedback. 3. Then the customer agent told me that my SIM is damaged and that there is limited network at my home address - there is a differente between limited network at my home address and NO network through the WHOLE area!!! 4. I bought a new SIM - still it shows NO SERVICE 5. So I wasted petrol money to drive into town to buy a SIM - is Cell C going to refund me? 6. In the meantime, my data and WhatsApp bundles are expiring - so is Cell C going to extend the validity period as it is their service that is off???!! 7. IT IS NOT THE FIRST TIME THAT CELL C BLAMES MY SIM FOR THEIR NETWORK ISSUES!!! 8. Again, I was supposed to to receive feedback today - but NOTHING! 9. I also e-mailed Cell C and ask them ask them to call me - NO REPSONSE
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience, frustration, and disruption you have experienced due to the ongoing network issues. We understand how challenging this situation has been, especially given its impact on your communication and data usage.
We acknowledge your concerns regarding the lack of network coverage in your area, the repeated need to follow up, and the conflicting feedback you have received. Please accept our apologies for the delays in communication and for not providing timely updates as expected. The matter has been escalated to our team, and one of our consultants will contact you directly to provide further assistance.
Regards,
Cell C | GN
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience, frustration, and disruption you have experienced due to the ongoing network issues. We understand how challenging this situation has been, especially given its impact on your communication and data usage.
We acknowledge your concerns regarding the lack of network coverage in your area, the repeated need to follow up, and the conflicting feedback you have received. Please accept our apologies for the delays in communication and for not providing timely updates as expected. The matter has been escalated to our team, and one of our consultants will contact you directly to provide further assistance.
Regards,
Cell C | GN
I provided you with the reference numbers for the open calls on this issue - all contact details are on it!!!
I provided you with the reference numbers for the open calls on this issue - all contact details are on it!!!
1. Yo WILL NOT reach me if I have NO NETWORK.
2. I already gave you alternative contact numbers - it was captured on BOTH calls that were logged - AND I gave you the reference numbers for the logged calls!
Alternative numbers: *** / *** / ***.
The address is 34 Kaalfontein - opposite Du Plooy's dairy/Die Pienk Koei and next to Torque, 33, Kaalfontein, Rayton, 1001
1. Yo WILL NOT reach me if I have NO NETWORK.
2. I already gave you alternative contact numbers - it was captured on BOTH calls that were logged - AND I gave you the reference numbers for the logged calls!
Alternative numbers: *** / *** / ***.
The address is 34 Kaalfontein - opposite Du Plooy's dairy/Die Pienk Koei and next to Torque, 33, Kaalfontein, Rayton, 1001