No network

I dont have network for 6 days now on my router, when I called on Saturday 11 January I was told tha t the towers are down due to load shedding, and I was being transferred to the technical side, and they were not available, the I called again on 14 January and I was told in all areas there is not network where I work and where I live, and the technical team will assist me further, the technical team called me today and they told me to go to the store, when I get to the store I'm told that it's my sim card that is not working and I must pay R150.00, then I agree and the want an ID and I present my drivers license and I'm told of some law that doesn't allow them, firstly I have never taken out the sim card ever since it's been on my router and now I must pay for their non guaranteed sim card, now I'm must be inconvenienced for another day cause I must carry my ID, with no guarantee of help. I dont have time to be driving to the shops and calling Cell C, I need this to be sorted by tomorrow and not a day extra. I can't support you for so many years and you just ditch me like a rotten apple... fix this please