1 reviews | Active since Mar 2009

10 Mar 2017, 09:39

No Network AT ALL

<p>Since Sunday 05 March 2017 I am struggling to connect to a network. I have a contract with Cell C but sometimes connect to Vodacom network because in the town I stay, there are very little Cell C coverage. I phoned in on Sunday, left a voice note on their system about my problem. On Monday they contacted me to inform me they will send a technician to the area where I stay to see if the matter could be resolved, because there could be a problem with the network tower. And they will phone me back. I have had no calls and still no network. I am cut off from any communication when I am at home, what about family emergencies. I am paying for a phone and contract I cant use half of the time.</p> <p> </p>

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Replies (3)
Cell C
Cell C's reply10 Mar 2017, 10:18
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply15 Mar 2017, 11:06
Official

Please note, this matter has been escalated for further assistance.

Regards

Cell C | PN

Best regards,

's update24 Mar 2017, 12:17
Reviewer Update

Although I have received assurance that this problem will be resolved, I am still without a network when I arrive home and over weekends. This is very slow and poor service.