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PP
Pearl P

1 reviews | Active since Jan 2018

01 Aug 2018, 11:18

NO NETWOR****

What's up with the network. There has been no service since for OVER 24hrs!!! I am sure this is not the first word you hear about it. I would suggest you notify you customer for the inconvenience! We all know that in a country like SA one is quite depended on a phone for safety!

0
Replies (5)
Cell C
Cell C's reply01 Aug 2018, 11:38
Official

Good morning Pearl

We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Best regards,

PP
Pearl P's update01 Aug 2018, 11:46
Reviewer Update
Yeh well hope this is treated with all urgency! It now doesn't give an error of "no network operators available", but still can't receive calls as it says the network is busy and can't make outgoing calls "not registered on network" ! Your speedy service in resolving this matter is appreciated
Cell C
Cell C's reply02 Aug 2018, 08:06
Official

Mpho confirmed that he contacted you and advised that he has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Best regards,

PP
Pearl P's update03 Aug 2018, 09:25
Reviewer Update
It is still not resolved and I have tested the sim in another phone and gives the same issue
Cell C
Cell C's reply03 Aug 2018, 09:29
Official

Thank you for notifying us, we have forwarded your feedback for further assistance.

Regards

Cell C | PN

Best regards,