NO NAME YOU WILL NOT BE TRANSFERRED TO RETENTIONS

Today, I phoned the call centre to speak to J Pillay, who has been doing the upgrade on my phone. Evangelina, would not transfer me to the Retentions department to speak to Mr Pillay, unless I gave her all my details. When I refused, as she is not the person I wish to communicate with, I was told \I will not transfer your call unless you give me your name". When I repeatedly asked to speak to her manager she refused. Next thing I was put through to rate her service. If they had a minus 10 option that would have been my choice.<br> <br> """