CG
Cameron G

1 reviews | Active since May 2014

10 Mar 2017, 14:21

No more notification?

<p>I used to get a notification when I have only 15mb of data left and this allowed me to make a plan to buy more data. This is no longer happening and as such, I end up depleting my data and then my airtime also gets chewed up because I do not monitor my data balance every 5 minutes. Why have you stopped sending these notifications?</p>

0
Replies (5)
Cell C
Cell C's reply10 Mar 2017, 14:36
Official

The data depletion notification is an automated notification and if you still have data available on your data balance you do not receive the notification.

Please note that for the promotional data you do not receive the notification as it is not rand value data, you only receive the notification for the data that you bought.

Regards

Cell C | MH

Best regards,

Cell C
Cell C's reply15 Mar 2017, 08:38
Official

Lungi has contacted you and provided feedback regarding this matter.

Regards

Cell C | PN

Best regards,

CG
Cameron G's update18 Mar 2017, 12:35
Reviewer Update

I have still not received a conclusion to this query. The last feedback I received said that the issue would be taken up with IT.

Cell C
Cell C's reply20 Mar 2017, 14:50
Official

As per feedback, Lungi has been in contact with you in response to the IT issue.

Regards

Cell C | PN

Best regards,

CG
Cameron G's update06 Apr 2017, 12:46
Reviewer Update

I still have not been given an outcome despite weeks passing - what a feeble company!