PvdH
Phillip van den Heever

1 reviews | Active since Sept 2020

18 Dec 2025, 19:47

NO MORE CELL C - THEY MUST FALL

So got a sales agent selling me 2 x Huawei 14i that both come with 300min, 300 sms's and 3 gigs of data per month. Got the phones on a Friday and called their service and cancelations department to collect the phone for me to cancel the contract as only 1 phone had the deal and not the other. 3 weeks later, 48 calls later, they came and fetched the phones. 3 days later they gave 1 phone back to my wife and kept the other one. 59 calls later, no one wants to fetch the phone and call the contract. Cell C I was a customer for almost 20 odd years and will change my provider. This phone can rott here, I will keep reversing payments and keep on threatening me on ruining my credit score. I have all your calls on re ord and will sue you for any damages caused.

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Replies (4)
Cell C
Cell C's reply18 Dec 2025, 20:10
Official
Dear Phillip van den Heever,

Thank you for contacting us.

We are truly sorry for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how distressing this situation must be, especially after being a loyal customer for nearly 20 years.

We would like the opportunity to investigate this matter fully and work towards a resolution. The matter has been escalated to our support team, and one of our consultants will reach out to assist you further.

Kind regards,
Cell C | GN
PvdH
Phillip van den Heever's update23 Dec 2025, 10:47
Reviewer Update
Once again lies people. Cell C has not phoned me, they still stole a phone and delivered 1 phone back and let an unauthorized person accept the parcel. Such a big Company, but yet *********** as I even spoke to a manager and they just don't care. Yet they deduct money out of my account. Please people in media industries or any one in fact, warn your friends and family to not get a contract with Cell C. I am already getting an interview with all the newspapers to report and write an article.
Cell C
Cell C's reply23 Dec 2025, 11:25
Official
Dear Phillip van den Heever,

Thank you for getting in touch with us.

We sincerely apologise for the frustration and inconvenience you have experienced. Your concerns regarding the parcel delivery and unauthorized acceptance are serious, and we want to ensure they are addressed as a priority.

Please be assured that one of our support team members will be contacting you shortly to discuss the matter in detail and provide further assistance. We are committed to resolving this issue promptly and ensuring that your concerns are fully addressed.

Thank you for your patience and understanding during this process.

Regards,
Cell C | MMa
Cell C
Cell C's reply14 Jan 2026, 09:48
Official
Dear Phillip van den Heever,

Our support team confirmed that the device has been collected and the contract cancelled.

Thank you for allowing us the opportunity to make this right for you.

Cell C | DA