No Migration to higher package

on 22 June 2015 I contact Cell C to enquire how to migrate from a 2GB to 5GB Data package. I received a voice message saying my request was received and they would call back as they needed to verify my account details. 2 weeks later i called to ask what was happening. i was told that all was in order and the upgrade was authorised (without even verifying my details) but could only happen on 16 August 2015????? 16 August has come and gone and since then i have spoken to 2 representatives (Thursday 20 August and Saturday 22 August) who could not advise why the migration hasn't happened, why it would take so long after the initial enquiry and why not 1 of my reference numbers is linked to my account. When asked to be put through to a manger or cancellations department, the hold music stops, i get a voice prompt asking me to rate the service and then they hang up.<br> <br> I still don't have any answers. no wonder people are putting up banners saying how bad Cell-C is.