AB
ANNE-MARIE BLACKBEARD

1 reviews | Active since Oct 2010

03 Apr 2017, 16:28

No loyalty to your clients

<p>I have been a client of Cell C for over 10 years. I have renewed my contract with you every single time without even looking at other networks to compare prices or value for services. I had a blackberry contract with you and recently cancelled the BIS which brought my payment to you down with almost a full R100 every month. After this i asked if i could add the 2 GB smartdata to my current contract on my sim as this would leave me with enough data every month. Currently i only received 50mb data every month and this will not last me even a week. I informed the person who contacted me that i am under debt review and was just told that they would definitely be running a credit check so i would not get another contract. Why is it not possible for you to edit my contract and add the 2 GB Smartdata contract to the existing one? It is not like i cant afford it since my contract payment has gone down since last month. Is it really impossible for Cell c to look after clients that have been with them for such a long time? </p>

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Replies (3)
Cell C
Cell C's reply04 Apr 2017, 07:26
Official

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

A team member will contact you and assist.

Regards
Cell C | PN

AB
ANNE-MARIE BLACKBEARD's update04 Apr 2017, 09:49
Reviewer Update

You would rather overcharge your clients than assist them with an actual service. You expect your clients to pay R249 for a service that you advertise for R99 on your website. Absolutely terrible. Nothing resolved here but Cell C just doesn't care.

Cell C
Cell C's reply04 Apr 2017, 11:15
Official

As explained by the consultant, the SIM ONLY smart data TOP UP deal on the website is for new contracts, new lines or upgrades, where you get 2GB for 12 or 24 months for R99 per month. The R245 not R249 is for additional data of 2GB which you can buy additionally on your existing package.

Regards

Cell C | PN