DW
Dianne Wagner-Brijlal

1 reviews | Active since Jan 2011

23 May 2023, 09:11

NO LOYALTY TO THEIR CLIENTS

AFTER AN IMPECCABLE RECORD OF OVER 15 YEARS WITH THIS SO CALLED SERVICE PROVIDER, SUDDENLY I NEED TO GET PERMISSION TO GET CERTAIN UPGRADES ( ACCORDING TO THE CLEARWATER STORE) ..AND THEN THEY LITERALLY PROMOTE DEVICES ETC TO ME, TAKING UP MY TIME, ONLY TO BE TOLD OH , NO STOCK........I HAVE BEEN TRYING TO CANCEL THIS CONTRACT ( WHICH HAS BEEN ON A MONTH TO MONTH BASIS FOR MONTHS NOW , AND HASNT BEEN USED ALSO IN MONTHS AS MY HANDSET WAS BROKEN) FOR THREE WEEKS, HAVING THE EMAILS AS PROOF, THEY CALL AT INCONVENIENT TIMES ...WHY , I DONT KNOW ...INITIALLY I WAS WILLING TO KEEP THE NUMBER AS PRE-PAID BUT NOW ALL I WANT IS THE CONTRACT CANCELLED...IMMEDIATLY ...THEY HAVE NO LOYALTY TO THEIR CLIENTS AND THE CUSTOMER SERVICE IS LACK LUSTRE TO SAY THE LEAST. IM NOT INTERESTED ANYMORE....ANOTHER SERVICE PROVIDER JUMPED AT THE OPPURTUNITY TO HAVE MY AS A CLIENT , WITHIN 10 MINUTES , I HAD A CONTRACT ( CHEAPER THAN CELL C) WITH BETTER PERKS, AND A HANDET OF MY CHOOSING THAT WAS IN STOCK. IM NOT INTERESTED IN ANYTHING CELL C HAS TO SAY ...AND I WILL NOT PAY FOR ANOTHER MONTH AS AS A RESULT OF THEIR INCOMPETENCE. SO THANKS FOR NOTHING AND PLEASE JUST CANCEL.

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Replies (1)
Cell C
Cell C's reply23 May 2023, 09:42
Official
Good day

Please accept our sincere apologies for the manner in which the matter has been dealt with and any inconvenience caused by this.

Our support team will be in touch to assist.
Do expect communication soon.

^DA