No loyalty to long time Customers

<p>Have a contract through Cell C Direct. Contract must be about 8 years old already. Then have another Contract with Cell C through Glocell, this must be at least 15 years old.</p> <p> </p> <p>The Cell C direct contract has been due for renewal about 2 years already. I have never bothered to renew. A few months ago Cell C called me and inisted some data package on this phone is much more beneficial and cheaper and its month to month. I asked this a few times and was assusred it was.</p> <p> </p> <p>Needed to upgrade the Cell C direct contract Saturday due to phone being ******. Only to find out the "month to month" package was blocking me from upgrade as apparently i still had 8 months to go. So a whole weekend and no phone as cant assist with this on Saturday. IRRITATION 1! Wait till MOnday, call Cell C, assure me the months would be zero'ed by 12 o clock. Call back at 2...still not done!! IRRITATION 2!! Call Cell C again and lovely employee assists me immediately (Nomfundo). Even offers to sort upgrade with me on phone and have have new upgrade delivered next day. Spend all the time going through all questions etc etc only to be told im now being blocked on my account limit. Just needs to be lifted. So i wait another day again. IRRITATION 3!!! Only to be called and told i cant have the upgrade i want, can only upgrade to max R199 per month??!! What!?!? Ive been a client of Cell C's for about 15 years!! Never once have i had an unpaid debit order. Never once defaulted. And this is what they offer - again something i dont want? R199? Really? What does one get for that?! My cell bills have always been paid and definately have always been more than R199. Yet i only qualify now for an upgrade of R199? And the best is i could have upgraded 2 years ago already however did not find it necessary till now. But where is Cell C now when i need them?? Cell C, please cancel this contract. </p> <p>Vodacom values me and has assisted me to get an iphone with them. Yet my own Service provider that knows all my years history does not assist.</p> <p> </p> <p>Furthermore, my Cell C contract with Glocell is up for upgrade in 4 months. You can cancel that too please! I will be porting and leaving Cell C for sure as it appears loyalty is not two sided with Cell C.</p> <p>Very Disappointed in you and have definately learnt that my years of being a customer with you are not valued.</p>