kK
karinvangreuning K

1 reviews | Active since Feb 2017

04 Dec 2020, 12:25

NO LIMITS AND END IN SIGHT TO THE INCOMPETENCY OF CELL C STAFF

This is the second report I'm posting on hellopeter regarding the same matter. I’ve been having an extremely serious problem with Cell C. They sold me a contract via phone, **** about the amount, the data never worked, I cancelled the contract. cell c then continued to charge the *****ulant amount and finally blacklisted me. I’ve been trying for many months to make contact with a person at cell c to assist me without any success.

Everytime I speak to a person, I clearly indicate I CAN”T BE REACHED DURING THE MORNING EVER. Today I received a voice message. The man claimed to be working at cell c head office. He indicated he couldn’t reach me . REALLY!!!!!!!!! So he said I should contact “Trevor” . He mumbled a number that I couldn’t hear. Something like 084 8 414…… ??????? I started calling cell c numbers 1. ***The lady indicated she didn’t know cell c head office and gave me the following number : ***. 2. I called ***. They gave me the following number: ***. 3. I called ***. They said they don’t know head office. I explained the problem and they couldn’t assist me. I am extremely fed up with cell c. I NEED TO CONTRACT DATA IN ORDER TO DO MY JOB AND CAN’T DO SO UNTIL CELL C REMOVES ME FROM BLACKLISTING.WITH *********** EMPLOYEES LIKE THIS THERE IS NO HOPE.

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Replies (2)
Cell C
Cell C's reply04 Dec 2020, 12:56
Official
Good day Karin van Greuning

Thank you for contacting Cell C. 

Our team will be in touch to provide assistance. 

Regards
^MP 
kK
karinvangreuning K's update07 Dec 2020, 11:00
Reviewer Update
WHEN????? You put the same lie on HELOPETER two weeks ago and still haven't contacted me. I went to cell c Cradlestone yesterday. The agent put me in touch with a lady on the no. 084 140. She promised to send a e-mail and be contacted shortly. No contact yesterday, still no contact today. So the question is WHEN WILL YOU CONTACT ME??????????