1 reviews | Active since Jun 2016

19 Aug 2016, 07:56

No limited 3G and no LTE Router

<p>I bought the B315 router online and it was delivered to my office. When I set it up at home the signal was very poor and had a several calls to the calls centre. Until the assigned network engineer to check accessibility in my area. She called me and told me I have a limited 3G coverage and no LTE Case No. ********** 184, CellC is working on to get my neighbourhood covered and she could not give time for that to happen. She advised me to take the router back and arrange the cancellation. I took it back to the store as advised but the store would not accept it. I called for collection, its not yet collected. CellC has a very poor service and I guess they want to tie me with this contract with no Lte coverage and limited 3G.</p> <p> SD 512224</p> <p>Case No. ********** 184</p>

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Replies (2)
Cell C
Cell C's reply19 Aug 2016, 08:06
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply19 Aug 2016, 13:04
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN