No Laughing matter

<p>I purchased an extender data bundle on the *147# number on the 29th of January as my previous Data bundle was to expire on the 31 of January I still had more than 400 gig available on this bundle. And wanted to make sure I do not lose it.<br />According to the guy at Cell C customer support this transaction has never happened and now as a result I have used all my air time almost R400 worth of airtime on data as they were charging me 99c a meg. He cannot check the actual *147 system if this transaction has taken place and I can also not proof that this transaction has taken place as my phone upgraded software and most my old sms was deleted. The guy actually laughed in my face and said there is nothing he can do I used all my airtime for data he asked if this is the first time this has happened to me.<br />He confirmed that I have no proof and that there is probably nothing I can do about this.<br />I am gravely disappointed in Cell C, I always thought their Data packages and service worked well but apparently, it is okay to cheat someone out of R350 airtime and R149 for data because their system cannot be traced.</p>