1 reviews | Active since Feb 2017
No Joy being a Cell C Customer anymore.
Douglas Stevenson, as CEO of Cell C I hope this gets your attention as I have not been having any luck since January 2021 to solve the issue of the ghost contract extension Cell C generated in my name on the # 074**** and *****ing the money out of my account every month for this contract since January. I have been a longstanding customer with more than one line with Cell C and simply wanted to upgrade all of them but this ghost contract meant that I wanted that resolved before doing any new contracts. Well after being given the runaround for all these months since January I just want this nightmare to end and the money ****** by Cell C from my account returned so that I can take my business somewhere else. Every call center agent could see that there was no interaction with me in creating the contract and all of them I have spoken to over many months could see the problem is a Cell C problem yet nothing is being done about it. While it is clear for all of them that it is a internal admin error it does not get resolved and I can not stop the debit because then I get a bad credit rep. To make matters worse I have been told to go to a police station and stand in a que to get a police affidavit rather than your staff do a bit of digging to get to the problem. Well out of frustration I did go to the police station and made an affidavit that Cell c committed ***** by creating a contract without my authority and despite my complaints about it over many months still *****s my money form my bank account on a monthly basis. Today is the seventh day since all the documentation you required has been submitted to your ***** email yet no action. Next step is a formal Police ***** and theft charge.
Douglas it seems you run a fragmented ship where there is no internal communication or clear lines to resolve issues so it might be no surprise that you find this a difficult ship to keep afloat. Treating your long standing paying customers in this way also means that getting new customers just becomes more expensive and the ship settling deeper in the water.
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies as we look into this matter. Do expect our call shortly.
^NT
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies as we look into this matter. Do expect our call shortly.
^NT
Would it really take a police charge of Theft and Fraught against Cell C before attention is given to this or is this representative of the new Cell C level of customer service? Another month end coming up. Will you ***** my money again like you have done since January 2021
I will Post an update here once this is resolved.
Would it really take a police charge of Theft and Fraught against Cell C before attention is given to this or is this representative of the new Cell C level of customer service? Another month end coming up. Will you ***** my money again like you have done since January 2021
I will Post an update here once this is resolved.
Some clarity after 8 months of frustration.
Had a call back from Cell C but the explanation for locking me into a new 2year ghost contract till 2023 makes for horror reading . I made three contracts with Cell C during 2019. Two of them was charged at R199 and one at R179 it seems. Cell C have debited my account every month for the duration. Cell C now claims that they them selves undercharged me on the one account by R480 (R20 x 24) on the one contract so have unilaterally initiated a new 2 year contract on my account for R199 x 24 months (R4776.00) to make of the shortfall of their own R480 mistake. Are you guys also above the law ????
Douglas Stevenson, as CEO of Cell C is this the company of ****** you run??
Some clarity after 8 months of frustration.
Had a call back from Cell C but the explanation for locking me into a new 2year ghost contract till 2023 makes for horror reading . I made three contracts with Cell C during 2019. Two of them was charged at R199 and one at R179 it seems. Cell C have debited my account every month for the duration. Cell C now claims that they them selves undercharged me on the one account by R480 (R20 x 24) on the one contract so have unilaterally initiated a new 2 year contract on my account for R199 x 24 months (R4776.00) to make of the shortfall of their own R480 mistake. Are you guys also above the law ????
Douglas Stevenson, as CEO of Cell C is this the company of ****** you run??
Douglas Stevenson, as CEO of Cell C I would like to chare with you what I have learned as a frustrated customer of yours over the eight months it took to resolve this matter that is costing you one customer now and all my friends and family in the future when their contracts are up for review.
No agent gets assigned to your case so you deal with a new person that is not interested in your problem every time and every time you waisted your time on the phone going through the Security check and gets transferred to a person working from home with no information and also bad signal(??? If they work from home ensure they have decent signal but they might also be out shopping while a customer dares bother them) till the line goes dead and back to square one. They also assign a new case number every time and close the old one without the customer agreeing to the closure of the case rather than keep the same case number till the issue is resolved but presume dealing with the same case number for eight months old would look bad so rather make a new one every time.
Been a long standing customer with many lines but luckily the last one terminates next month and will be free from this mess of a company. Got the ghost contract terminated now but would not hold my breath for the return of the money Cell C stole from me.
Douglas Stevenson, as CEO of Cell C I would like to chare with you what I have learned as a frustrated customer of yours over the eight months it took to resolve this matter that is costing you one customer now and all my friends and family in the future when their contracts are up for review.
No agent gets assigned to your case so you deal with a new person that is not interested in your problem every time and every time you waisted your time on the phone going through the Security check and gets transferred to a person working from home with no information and also bad signal(??? If they work from home ensure they have decent signal but they might also be out shopping while a customer dares bother them) till the line goes dead and back to square one. They also assign a new case number every time and close the old one without the customer agreeing to the closure of the case rather than keep the same case number till the issue is resolved but presume dealing with the same case number for eight months old would look bad so rather make a new one every time.
Been a long standing customer with many lines but luckily the last one terminates next month and will be free from this mess of a company. Got the ghost contract terminated now but would not hold my breath for the return of the money Cell C stole from me.