NO IPHONE RECEIVED AND NO RESPONSE FROM CULPRIT

I am very disappointed with the service that I have received. I ordered an iPhone 6s Rose Gold 64gb on the Epic 150 contract 22/10/2015. 2 days ago (28/10/2015) a courier arrived at my workplace with a silver phone, I therefore sent the phone back. I then called CellC and got told that the woman who placed my order did not even add notes about the colour of the phone I want. I was told to phone CellC in 48 hours. I emailed Queen about my issue on 28/10/2015, but until today I have gotten no response from her. I called CellC again today.. after waiting on hold for 19 minutes, someone picked the phone up and just put down without even saying hello. I then had to call AGAIN..another 17 minutes of waiting, guy named Mathemba picked up and said there is stock of the Rose Gold phone and he will email Queen. Told him until today I haven't heard from her..no response to my email. He said he will tell her to call me because she has to deal with the contract. 2 hours later and still no CALL or EMAIL from her!!!! Now I'm sitting WITHOUT my new phone ON MY BIRTHDAY!!!!