No Internet service

I am a Cell C customer working from home during the Covid19 lockdown. I currently have no internet and cannot get hold of anyone from Cell C telephonically or a response via email as to what is going on. Cell C is advertising that during this distancing they will be doubling up on data, how about first fixing what customers are paying for at this point of time. How am I supposed to do my work without internet and I am in the Essentials industry that requires me to have internet access and do daily reports. If someone does not get back to me then I will be cancelling my debit order with Cell C. I am not paying for a service where a company does not have the decency to keep there customers in the loop.