NO INTERNET - NO RESOLTION - UNRELIABLE

Great sales experience, TERRIBLE technical support resolution. The technical support consultants have good customer etiquette, polite and professional BUT the reason for the call is not to experience just good mannerism and engagements but to resolve a practical issue of not being able to use internet that is being paid for with a salary I earn by staying connected to the internet in order to serve meet my job requirements.

For weeks my Home router has not been connecting, I had to switch the sim with the data around to handsets in order to connect. For important meetings we had to get an MTN home router that works perfectly.

My husband's cell C router has the same issue. We spend countless minutes on the phone being authenticated by 3 or more consultants and transferred from one person to another, and still the issues are not resolved by the end of the call.

He was told his issue was escalated and that he would get a call from the technical team, no one has called him, but the debit orders for the data are still ongoing.

I was also told today at the end of todays long call call that the issue was escalated. I don't know which year the resolution calls will be made to us, in the meantime, we are being billed and spending more money on data with another service provider.

How is this fair, it is senseless and really discouraging.

Reference numbers are: 1.)*** 2.)***