No Internet for over a month now.
Good day,
I signed a contract for fibre internet connection with Cell C Fibre. It was installed on the 06.03.2020, on the 11.03.2020 there was load shedding, when the electricity came back, fibre was not working.
I have been engaging various Cell C fibre support call centre agents, who have been reading from the same scipt, but to no solution of the issue which is internet connection. I spoke to Precious Cele, Fatima, Laven and today i spoke to a Nontuthuko, telling her someone called and advised a technician is coming over on Monday(today), asking her to confirm time and person who is coming? she could not give me this information. She was so nonchalant, she stopped short of telling me chill. she couldn't understand my frustration at all.
I am sitting waiting for someone to assist me with fibre connection since the 11.03.2020, meaning i haven't had internet since then. I cannot wait for the 30.04.2020 to exercise my options.
and please give me a credit for the internet bill, how can you bill me if i dont have internet?
Kindly provide us with your reference number so we can follow up with Fibre and assist.
^PN
Kindly provide us with your reference number so we can follow up with Fibre and assist.
^PN
^PN
^PN