LB
Lerato B
1 reviews | Active since Jul 2018
15 Oct 2021, 08:13
No Internet for days now
2 Days without internet. Calling the call centre does have anyone senior to help. No management on duty. This is a joke or you are blatantly brushing off your customers?
How do I get help from Cell C? How? How?
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
15 Oct 2021, 13:46Hi Lerato Bodibe
Thank you for writing the review.
Please accept our apologies for the service you have experienced. We would appreciate an opportunity to assist with your query.
If you are still experiencing connection issues, please respond privately with the Cell C/ID number in question and we will be in touch to help.
^NZ
Thank you for writing the review.
Please accept our apologies for the service you have experienced. We would appreciate an opportunity to assist with your query.
If you are still experiencing connection issues, please respond privately with the Cell C/ID number in question and we will be in touch to help.
^NZ
Cell C's reply15 Oct 2021, 13:46
Official
Hi Lerato Bodibe
Thank you for writing the review.
Please accept our apologies for the service you have experienced. We would appreciate an opportunity to assist with your query.
If you are still experiencing connection issues, please respond privately with the Cell C/ID number in question and we will be in touch to help.
^NZ
Thank you for writing the review.
Please accept our apologies for the service you have experienced. We would appreciate an opportunity to assist with your query.
If you are still experiencing connection issues, please respond privately with the Cell C/ID number in question and we will be in touch to help.
^NZ
LB
Lerato B's updateReviewer Update
15 Oct 2021, 20:13I still have issues
I’m being taken from pillar to post, why do you want me to contact you privately. Sort out my issue for goodness sake!!!!!
I just got home and I still don’t have internet!
I was **** to by a manager saying there is an issue on Metro Fibre, I called metro fibre and they are saying there is not issue on their side! Why are you doing this?
Sort out my issue!!!!!
I’m being taken from pillar to post, why do you want me to contact you privately. Sort out my issue for goodness sake!!!!!
I just got home and I still don’t have internet!
I was **** to by a manager saying there is an issue on Metro Fibre, I called metro fibre and they are saying there is not issue on their side! Why are you doing this?
Sort out my issue!!!!!
LB
Lerato B's update15 Oct 2021, 20:13
Reviewer Update
I still have issues
I’m being taken from pillar to post, why do you want me to contact you privately. Sort out my issue for goodness sake!!!!!
I just got home and I still don’t have internet!
I was **** to by a manager saying there is an issue on Metro Fibre, I called metro fibre and they are saying there is not issue on their side! Why are you doing this?
Sort out my issue!!!!!
I’m being taken from pillar to post, why do you want me to contact you privately. Sort out my issue for goodness sake!!!!!
I just got home and I still don’t have internet!
I was **** to by a manager saying there is an issue on Metro Fibre, I called metro fibre and they are saying there is not issue on their side! Why are you doing this?
Sort out my issue!!!!!
LB
Lerato B's updateReviewer Update
16 Oct 2021, 10:09Is anyone going to fix my issue?
Jabulani the floor manager in your Fibre Section is refusing to take my call?
All I want is internet…..
Jabulani the floor manager in your Fibre Section is refusing to take my call?
All I want is internet…..
LB
Lerato B's update16 Oct 2021, 10:09
Reviewer Update
Is anyone going to fix my issue?
Jabulani the floor manager in your Fibre Section is refusing to take my call?
All I want is internet…..
Jabulani the floor manager in your Fibre Section is refusing to take my call?
All I want is internet…..
LB
Lerato B's updateReviewer Update
16 Oct 2021, 10:17Jabulani **** to me yesterday saying there is an outage in my area, I called Metro Fibre and there was no issue reported.
They checked my connection and it’s alright.
The agents don’t want to escalate my call, managers are never available. Who should I call now? The CEO? Will I find them?
They checked my connection and it’s alright.
The agents don’t want to escalate my call, managers are never available. Who should I call now? The CEO? Will I find them?
LB
Lerato B's update16 Oct 2021, 10:17
Reviewer Update
Jabulani **** to me yesterday saying there is an outage in my area, I called Metro Fibre and there was no issue reported.
They checked my connection and it’s alright.
The agents don’t want to escalate my call, managers are never available. Who should I call now? The CEO? Will I find them?
They checked my connection and it’s alright.
The agents don’t want to escalate my call, managers are never available. Who should I call now? The CEO? Will I find them?
Cell C's replyOfficial
16 Oct 2021, 14:19Hi Lerato
We need the ID number to gain access to your line., we asked for it be sent privately so it wont be viewed by anyone else.
^NH
We need the ID number to gain access to your line., we asked for it be sent privately so it wont be viewed by anyone else.
^NH
Cell C's reply16 Oct 2021, 14:19
Official
Hi Lerato
We need the ID number to gain access to your line., we asked for it be sent privately so it wont be viewed by anyone else.
^NH
We need the ID number to gain access to your line., we asked for it be sent privately so it wont be viewed by anyone else.
^NH