LB
Lerato B
1 reviews | Active since Jul 2018
11 Oct 2023, 18:04
No internet for 6 days and no one can help me
I have 6 days without internet. My call was escalating 6 days ago. I never received a call from anyone attending to my issue. I’m on a call as I’m sending this and no one can assist me. Who else should I get assist from then????????
Helpful (0)
Replies (11)0
Replies (11)LB
Lerato B's updateReviewer Update
11 Oct 2023, 21:39I’m still sitting on a call with Cell C and I still don’t have internet
This is pathetic. I’m not being sent a private message asking for my arms and legs, I gave you a reference number. Why can’t you use that. I’m literally on hold for a manager as we speak.
Dear Lerato
We are sorry to hear that, please complete the below and send via private reply, we'll assist.
Why do you and all this from me? Why are you sending me private messages? Fix my issue, that’s all I’m asking for. In 3 hours it will be 7 days
| Date |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
This is pathetic. I’m not being sent a private message asking for my arms and legs, I gave you a reference number. Why can’t you use that. I’m literally on hold for a manager as we speak.
Dear Lerato
We are sorry to hear that, please complete the below and send via private reply, we'll assist.
Why do you and all this from me? Why are you sending me private messages? Fix my issue, that’s all I’m asking for. In 3 hours it will be 7 days
| Date |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
LB
Lerato B's update11 Oct 2023, 21:39
Reviewer Update
I’m still sitting on a call with Cell C and I still don’t have internet
This is pathetic. I’m not being sent a private message asking for my arms and legs, I gave you a reference number. Why can’t you use that. I’m literally on hold for a manager as we speak.
Dear Lerato
We are sorry to hear that, please complete the below and send via private reply, we'll assist.
Why do you and all this from me? Why are you sending me private messages? Fix my issue, that’s all I’m asking for. In 3 hours it will be 7 days
| Date |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
This is pathetic. I’m not being sent a private message asking for my arms and legs, I gave you a reference number. Why can’t you use that. I’m literally on hold for a manager as we speak.
Dear Lerato
We are sorry to hear that, please complete the below and send via private reply, we'll assist.
Why do you and all this from me? Why are you sending me private messages? Fix my issue, that’s all I’m asking for. In 3 hours it will be 7 days
| Date |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
LB
Lerato B's updateReviewer Update
11 Oct 2023, 21:41Now I’m being told that Xabiso (a manager) is still busy with other clients after holding for hours.
LB
Lerato B's update11 Oct 2023, 21:41
Reviewer Update
Now I’m being told that Xabiso (a manager) is still busy with other clients after holding for hours.
Cell C's replyOfficial
12 Oct 2023, 07:25Good day,
We sincerely apologize for the unpleasant service you have experienced with us thus far. Are you still experiencing the issue this morning ?
Regards
^GN
We sincerely apologize for the unpleasant service you have experienced with us thus far. Are you still experiencing the issue this morning ?
Regards
^GN
Cell C's reply12 Oct 2023, 07:25
Official
Good day,
We sincerely apologize for the unpleasant service you have experienced with us thus far. Are you still experiencing the issue this morning ?
Regards
^GN
We sincerely apologize for the unpleasant service you have experienced with us thus far. Are you still experiencing the issue this morning ?
Regards
^GN
LB
Lerato B's updateReviewer Update
12 Oct 2023, 11:45What type of question is that? You are asking me on this platform if I’m still experiencing issues? If you would have contacted me and made an effort to fix my internet you would know.
Of course I still don’t have internet. Day 7 now!!!!!!!!!
Of course I still don’t have internet. Day 7 now!!!!!!!!!
LB
Lerato B's update12 Oct 2023, 11:45
Reviewer Update
What type of question is that? You are asking me on this platform if I’m still experiencing issues? If you would have contacted me and made an effort to fix my internet you would know.
Of course I still don’t have internet. Day 7 now!!!!!!!!!
Of course I still don’t have internet. Day 7 now!!!!!!!!!
LB
Lerato B's updateReviewer Update
13 Oct 2023, 18:36Day 8, no internet. Can I please get my internet back, is that hard to ask?
LB
Lerato B's update13 Oct 2023, 18:36
Reviewer Update
Day 8, no internet. Can I please get my internet back, is that hard to ask?
LB
Lerato B's updateReviewer Update
13 Oct 2023, 20:45| Date |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
LB
Lerato B's update13 Oct 2023, 20:45
Reviewer Update
| Date |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
| IMEI NO: |
| Customer Name |
| Cell C Number |
| Alternative Number |
| |
| Area/City |
| Suburb |
| Street Name |
| | Problem experienced
| Detailed description of the fault (problem) |
| When was the problem experienced |
| Cell Broadcast Info (i.e display on phone eg. Esher-1) | N/A
| Indoor or Outdoor |
| Pre-paid or Post-paid |
| Make and model of the Phone\ Speedstick |
LB
Lerato B's updateReviewer Update
13 Oct 2023, 20:46Business rep**** privately with this? I’m your client, you have this information, how does your call centre have this information and you are asking me for this. I gave you my reference number, that will give you everything
LB
Lerato B's update13 Oct 2023, 20:46
Reviewer Update
Business rep**** privately with this? I’m your client, you have this information, how does your call centre have this information and you are asking me for this. I gave you my reference number, that will give you everything
LB
Lerato B's updateReviewer Update
13 Oct 2023, 20:47I’m 8 days without internet, can I please just get help
LB
Lerato B's update13 Oct 2023, 20:47
Reviewer Update
I’m 8 days without internet, can I please just get help
LB
Lerato B's updateReviewer Update
13 Oct 2023, 20:47Should I beg you first?
LB
Lerato B's update13 Oct 2023, 20:47
Reviewer Update
Should I beg you first?
LB
Lerato B's updateReviewer Update
14 Oct 2023, 08:599th day, still no internet, still no assistance, nothing
LB
Lerato B's update14 Oct 2023, 08:59
Reviewer Update
9th day, still no internet, still no assistance, nothing
Cell C's replyOfficial
14 Oct 2023, 18:22Dear Lerato Bodibe,
Kindly provide the make & model of your device and the IMEI number via private reply.
Regards
^PN
Kindly provide the make & model of your device and the IMEI number via private reply.
Regards
^PN
Cell C's reply14 Oct 2023, 18:22
Official
Dear Lerato Bodibe,
Kindly provide the make & model of your device and the IMEI number via private reply.
Regards
^PN
Kindly provide the make & model of your device and the IMEI number via private reply.
Regards
^PN