No Internet Connection

I have logged a call 05/10/2023 with cellc fibre since my internet decided not to work from yesterday. The matter was escalated to cellc technician and after some configuration test done it was discovered the fibre box is the one with problem.

Today on 06/10/2023 cellc consultant reach out to see if the matter has been resolved and they further escalated the matter to metrofibre for further assistance. It's been two days with internet access and the hasn't any feedback from metro fibre.