No internet access - No common sense personnel

Today. Wed 19 Sept. I realize I cannot log onto city of cape town website. Then Facebook or takealotcom I use, Nothing works. Then my cell phone does not want to log on. I try to go onto the cell c website to check balances. Neither the cell phone or new pc works.

PLEASE CELL C: EXPLAIN TO ME WHY YOUR CALL CENTRE AGENT WANTS TO DO A SECURITY CHECK WHEN I WANT TO KNOW IF THERE IS A FAULT WITH THE NETWORK? I PAY FOR MY CONTRACTS EVERY MONTH ON TIME. I AM EXPERIENCING A PROBLEM. I AM THE PAYING CUSTOMER. WHAT NONSENSE SYSTEM DOES CELL C EMPLOY WHEN SOMEONE ASKS IF THE NETWORK IS DOWN. WHAT THE HELL DOES A SECURITY CHECK HAVE TO DO WITH BAD NETWORK CONNECTIVITY?