No interest helping customers solve issues

<br> Dear Peter:<br> <br> - 2013 June opened contract with Cell C in Rustenburg, and was unknowingly double charged on BIS ever since. The problem got sorted out this year, however I want to lodge a complaint for the TERRIBLE ATTITUDE I received trying to solve the issue.<br> I now stay in Kimberley: <br> Enquired about my high account at Cell C branch Diamond Pavillion. I was there for 3 hours trying to sort out a fault Cell C made. The man at help desk called Customer care to enquire for me. 1st call-high volume calls. 2nd call-he was not helped. I took the phone from him and asked on the phone for help with my issue: was told he can't look at my invoices because \the invoices have not yet been generated". (Note that I asked him to look at invoices of 2 months ago). Told him its impossible as I'm looking at my statements on screen-only then he helped me. He told me about the double charges. I asked what to do next to resolve the issue-he said I must DRIVE TO RUSTENBURG BRANCH to sort it out and did not care that I am staying in Kimberley and did not offer alternative solution. After the 3rd call I got an enquiry logged and reference nr. <br> <br> Cell C staff NEVER call me back as promised- I have to call."""