1 reviews | Active since Sept 2010
I have been to the mall @ reds branch and taken a new line contract, it is the smart data package of 1 gig data and 25 mins. I then get a welcome call on 20/04 from customer care advising me THEN on the package taken. We were under the impression that the advert on the brochure for the package was 1gig data and 25 mins was correctly understood, not so cause when the customer care agent called to welcome me, she notified me that the data is split between the day and night, now come on how many of us are awake at midnight to use the data. Please can this be rectified on my account as i was not told that the data will be split, I DO NOT WANT THE DATA SPLIT. IF this was told to me at the store I would have not wasted my time taking this contract. The brochure does not say anything of the data been split, how can you run a promotion and not advise the client. NOW I AM BINDED BY A 24 MONTH CONTRACT WITH I AM NOT HAPPY ABOUT, Even the instrument is faulty, cannot hear the person clearly when speaking.<br> Total disappointment.. and utterly disguted that CELL C does not care anymore.
Best regards,
Best regards,
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