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ZM
Zayne M

1 reviews | Active since Sept 2011

01 Mar 2023, 13:14

No help to resolve connection issues

Definitely not going to upgrade since I have had endless problems making calls which take so long, more than 30 seconds, to connect and when I phone customer services to complain I am told that it is not CellC's problem if the call still hoes through eventually, they can only help if the call is dropped. Pathetic service, a cellphone company that can't provide the level of service I am paying for.

0
Replies (6)
Cell C
Cell C's reply01 Mar 2023, 13:37
Official
Dear Zayne,

Thank you for contacting Cell C regarding the Network connectivity issues experienced. 

Please receive our apologies for the unpleasant experience received thus far, 
 We will escalate the matter to our Network team due to the ongoing network issues you are experiencing, please provide us with your email address that you can complete our network form and email it back to us.
 
 ^MN  

 

Best regards,

ZM
Zayne M's update01 Mar 2023, 13:50
Reviewer Update
My email address is: *** or ***
ZM
Zayne M's update01 Mar 2023, 13:52
Reviewer Update
My email address is: *** or ***
Cell C
Cell C's reply01 Mar 2023, 13:53
Official
Thank you, please be on the lookout for our email containing the network form.  ^MN  

Best regards,

ZM
Zayne M's update03 Mar 2023, 11:03
Reviewer Update
Good day,

I completed the network form as requested and sent it back immediately on the 1st of March 2023 but I have received no response from *** afterwards, so I have no way of knowing if the investigattion is being done?
Cell C
Cell C's reply03 Mar 2023, 12:06
Official
Dear Zayne,

We have received the network form and the matter has been referred to our Team to assist.

Regards
^GN


Best regards,