NO HELP/RUDE CONSULTANT/SAME PROBLEM OVER 3 MONTHS

So Cell C conveniently decides to skip my Debit as they usually do. They said they going to debit a certain amount on a certain day, they did not do that half way through the month Cell C decides to cut my line. I go on hello peter they call me and apologise and say they will debit correctly . December I get an sms asking which date to debit on I say the 18th as no company gives out salaries month end December. they debit me on that day but they don't debit my subscription amount for December. Now it is the 7th January .my line is cut again. I call and the rude consultant who could not even give his name laughs in my ear and says sorry please call us on the 27th to re activate once payment has been taken. This is really *********, the admin or accounts can never do their jobs im always specific with my debits, hence I signed a contract allowing cell c to debit me on certain days . When will CELL C ever have a professional consultant who understands and knows their job ..do I have to keep writing to Hello Peter to get help. is CELL C NOW ONLY HELPING CLIENTS WHO WRITE TO HELLO PETER