NM
NIVASHA M

1 reviews | Active since Aug 2015

03 Aug 2015, 13:05

NO HELP RECIEVED REGARDING OUR QUERY

Good day Neil<br> <br> Further to your telecon with my PA Nivasha, please note our list of complaints and queries as follows:<br> 1. Buyout delay account opened on the 03/06 Cell C paid out on the 18/06 funds reflected on the 20/06 and MTN paid on the 22/06 - MTN have generated an invoice for the month of June same of which has been sent to Brenton/CELL C. - we require this invoice to be paid in full by Cell C/compensated - have addressed this issue with CELL C - no response<br> 2. We handed in our Samsung A3 in for repair only to be told a few days later that we have to pay R 1300.00!! This is unacceptable as the cell phone was in NO WAY damaged by ourselves and we repudiate this claim - have highlighted this issue with CELL C - no response<br> 3. Cell C invoice no. *** does not reflect our company name nor VAT number - this is not an acceptable invoice per SARS - have raised this issue with CELL C - no response<br> 4. We have a query regarding the debit order which debited our account on the 31/07 - we did not sign a debit order authority mandate - our funds are only received between the 01 and the 7th of every month - we now have a returned debit on our business account which reflects negatively

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Replies (1)
Cell C
Cell C's reply03 Aug 2015, 14:17
Official
Hello nivasham1234,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,