No help or servise

I phoned the customer care yesterday to find out if they have any idea what the price packages will be for the Samsung S6, Irene said that she cant help me but she will transfer me to the department that will help me. A guy took my call, when i asked him he just said sorry he doesn't know and that i must have a look on the website. I said that there is no prices on the website, he did not ever bother to help me or even just to try and find out for me. My problem is i am due for an upgrade on the 29th, i need to decide on what phone i want. That is why i need to know what the prices and packages will be on the S6, and if its too expensive i can do my upgrade now and not wait until somewhere in April to get the S6. I don't know why customer service is such a big problem, it takes nothing just to do your job with a smile and just try and help people.